Privacy Policy
Scope
This policy covers information handled when someone visits the Water Removal Response Team website or dials the phone number displayed on it. A restoration company hired by a property owner keeps its own records under its own privacy practices.
Information given by phone
A caller may share a name, a callback number, the address of the damage and a description of the water problem. A caller should keep early details to what the request needs and avoid giving payment card numbers, bank details or government ID numbers.
Browser and device information
Web servers and analytics tools can record technical details: IP address, browser, device, pages viewed and visit times. Visitors can limit this through browser settings, including cookie controls.
How information is used
Information is used to handle a water damage request, operate and secure the website, and see which content visitors find useful. It may also be used to meet legal duties.
Sharing with service companies
Details from a call, such as the address and the description of the damage, may be passed to the independent restoration company handling the request so that it can assess the job. Disclosure may also occur if a legal duty requires it or to protect safety and rights.
Call recording
A caller can ask whether a call is recorded before sharing sensitive information. Each company that handles a call is responsible for its own recording notices and for following the consent laws that apply.
Retention and choices
Information is kept only while it serves the purposes listed here or while the law demands. A person can phone (888) 532-4616 to ask about access, correction or deletion, and some requests may need identity checks.
Children and changes
The website is meant for adults who manage a property, and it does not knowingly collect information from children. Changes to this policy take effect when the revised version is posted.